Shipping Policy

Learn about our shipping methods, delivery times, and costs.

1. Delivery Coverage

  • Deliveries are available only within designated service areas
  • Availability depends on:
    • Location
    • Store coverage

2. Delivery Time

  • Standard delivery time: 10–30 minutes (target)
  • May vary due to:
    • Order volume
    • Weather
    • Traffic

3. Delivery Charges

  • May vary based on:
    • Order value
    • Distance
    • Promotions

4. Order Processing

  • Orders are processed immediately after confirmation
  • Once processed, orders cannot be canceled easily

5. Delivery Attempt

  • Customer must be available at delivery location
  • If unreachable:
    • Delivery may be canceled
    • Refund may not be applicable

6. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • Customer unavailability

👉 Order may be:

  • Canceled
  • Marked as failed

7. Contactless Delivery

Available upon request.

8. Delivery Verification

Customers may be required to:

  • Share OTP
  • Confirm receipt

9. Special Conditions

  • Heavy rain / surge → delays possible
  • High demand → extended delivery time

10. Delivery Restrictions

Suprmart reserves the right to:

  • Refuse delivery in unsafe conditions
  • Restrict service areas