Terms of Service

The rules and conditions for using our services.

1. Introduction

Welcome to Suprmart. By using our app or services, you agree to comply with these Terms & Conditions.

2. Service Scope

Suprmart operates as a hyperlocal rapid commerce platform, delivering groceries, essentials, and daily-use products through its own fulfillment and delivery network.

3. User Eligibility

  • Users must be 18 years or older
  • Must provide accurate personal and delivery details

4. Account Responsibility

Users are responsible for:

  • Maintaining account confidentiality
  • All activities under their account

5. Order Acceptance

  • Orders are confirmed only after successful processing
  • Suprmart reserves the right to:
    • Cancel orders
    • Modify quantities based on availability

6. Pricing & Availability

  • Prices may change without prior notice
  • Availability depends on inventory and location

7. Delivery Conditions

  • Orders are delivered based on serviceable zones
  • Delays may occur due to:
    • Weather
    • Traffic
    • High demand

8. Payment Terms

  • Payments must be completed via available methods
  • COD may be restricted for certain users

9. Returns & Refunds

Governed by:

  • Return Policy
  • Refund Policy

10. Prohibited Activities

Users must not:

  • Misuse platform
  • Engage in fraudulent claims
  • Abuse delivery personnel

11. Limitation of Liability

Suprmart is not liable for:

  • Indirect damages
  • Delays beyond control
  • Minor variations in product packaging

12. Account Suspension

Suprmart may suspend accounts for:

  • Fraudulent behavior
  • Excessive returns
  • Policy violations

13. Modifications

Suprmart reserves the right to modify terms at any time.